I recently got interviewed by a blogger and author friend of mine, Laura Howard of Finding Bliss. Within this interview, Laura and I discuss the ways to go about responding to and dealing with negative online interactions such as sockpuppets, negative vs. unacceptable comments, and a whole bunch more. Laura interviewed me with her author […]
When Is It Acceptable to Delete Negative Comments Posted to your Social Media Channels?
Those of you who know me know that I am a strong believer in never deleting negative comments posted to your social media channels by angry, upset or disappointed fans and customers. There are several reasons for this: It adds insult to injury, provoking further escalation of the negative situation It goes against the social […]
