If I were to say: “When faced with a social media crisis, you should respond through your social media channels.” Would you say: “duh!!!” with enthusiasm? I sure hope so! Ok, kidding aside, it’s important to fight social media fire with social media water, and this rings true down to the very core of social […]
18 Take-Aways From 3 Great Social Media Crisis Plans: Boingo, the Red Cross and Fontaine Santé
You know what I love more than a good crisis? A great social media crisis plan! I love when brands take the right steps to protecting themselves, and I love to watch them come out of a crisis in record time and with even more loyal fans then they had going in! It’s a rare […]
