As I lay in bed about to open my book to do some nightly reading, I took a quick moment to do one last scan of Twitter and Facebook, when I came across this video: After a little digging I found that this issue originally arose at the end of 2011, but it seems it […]
5 Lessons To Learn From Chick-Fil-A’s Social Media Crisis
If you haven’t heard, Chick-Fil-A, an American fast food franchise, recently released a statement to the Baptist Press saying: ”We are very much supportive of the family — the biblical definition of the family unit. We are a family-owned business, a family-led business, and we are married to our first wives. We give God thanks […]
Tips For Using Social Media During Emergencies
Note from the editor: The following tips were retrieved from Jane Jordan-Meier’s new book, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age. As I read Jane’s new book, I came across the following tips for using social media during emergencies, borrowed from a White Paper written […]
Your Social Media (In A) Crisis FAQ
Yesterday’s post marked the one hundredth post to my blog! Since 100 posts is a lot of content to sort through, I thought it would be a good idea to take the most commonly asked questions about all aspects of using social media in your crisis management, and to provide a brief answer to them, […]
Take a Cue from Browns: How NOT to Respond to a Social Media Crisis
Yesterday afternoon, an online friend of mine, Richard Hall, brought a rising social media crisis to my attention: #BoycottBrowns. With tweets coming in by the minute, 82,000+ Facebook group members boycotting the bar, and people showing distaste and utter bewilderment across the social media board, Browns Independent Bar, in Coventry, England, was sure wishing they […]
