I’ve spoken before about being threatened with a social media attack and how very scary such a threat can be. Today I’d like to talk about something equally as stressful: receiving seriously distasteful criticism from someone, whether it be a colleague, competitor, unhappy customer or anyone else. I’m not just talking about negative criticism here. […]
How To Draw a Line Between Negative and Unacceptable Comments On Facebook
I’ve spoken before about the difference between negative comments and unacceptable comments, so as you know, there’s a big difference. Quick overview Negative comments need to be responded to and give you the opportunity to turn an unhappy customer or fan into a life-long advocate. Unacceptable comments are unacceptable and should be deleted. But where […]
When Is It Acceptable to Delete Negative Comments Posted to your Social Media Channels?
Those of you who know me know that I am a strong believer in never deleting negative comments posted to your social media channels by angry, upset or disappointed fans and customers. There are several reasons for this: It adds insult to injury, provoking further escalation of the negative situation It goes against the social […]
