Never underestimate the power of emotion in crisis management Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. The power of emotion is so profound that it can create crises within crises. For example, fail to judge or appreciate the negative emotion stirred by an […]
7 Ways To Handle Viral Images Posted By Unhappy Customers
Welcome to another Q&A Monday! I recently received a very interesting question from a reader named Maj. Maj asked: “The crisis that I’m trying to prepare my company for is end-users posting negative pictures on our FB-wall. In relation to this, it would be really interesting for me to hear how businesses, who are not in […]
