TCIP #027 – Successful Issue Management with Tony Jaques

Welcome to episode #027 of The Crisis Intelligence Podcast, with Melissa Agnes and Tony Jaques.

A question I get asked often is, “what is the difference between an issue and a crisis?” It’s a common question and rightfully so as it’s an important one. Defining the difference between these two types of negative situations needs to be the first step in both your crisis prevention and crisis management planning.

Within this episode of The Crisis Intelligence Podcast, Tony Jaques, author of “Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation”, and I discuss the difference between issues and crises, as well as what it takes for successful issue management these days.

This episode of The Crisis Intelligence Podcast discusses:

• The difference between crisis preparedness and crisis prevention.
• Defining the difference between an issue and a crisis.
• Tips for inspiring staff to help identify and report issues before they escalate.
• Common organizational issues that far too many organizations neglect to identify and prevent.
• The 6 essential values of an issue management plan.

It’s an in-depth conversation with tons of valuable insights, tips and essentials. Enjoy!

Running time: 57:12

Get connected!

Have questions, comments or suggestions? Email melissa@melissaagnes.com
Subscribe and leave us a review on iTunes and/or Stitcher
Subscribe via email

Learn more about Melissa Agnes
Follow Melissa on Twitter: @melissa_agnes
Connect with Melissa on LinkedIn

Learn more about Agnes + Day, The Crisis Intelligence Firm.

Connect with Tony on LinkedIn
Subscribe to his newsletter, Managing Outcomes
Buy Tony’s book: “Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation”

Thanks to Tony for taking the time to have this discussion with me!