The experts within the industry of media and crisis management, with their many years of hands-on experience, have a lot to offer – a lot of knowledge and insight to learn from. For this post, I thought it would be fun to gather some crisis management quotes from some of the top pros within the industry!
Take your time, read each one carefully, because each quote is a lesson within itself and can go a long way in helping to keep your company or organization on track in a crisis.
8 Great Crisis Management Quotes from the Pros:
“When it comes to crisis communications, if you always focus on building a relationship with your customers, fans and followers, you will always find yourself communicating in the right direction.” – Melissa Agnes, President and co-founder of Agnes + Day Inc.
“Very simply, your organization’s crisis plan is incomplete without a comprehensive digital strategy.” – Jane Jordan-Meier, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age
“You need to be prepared for today’s media culture, in which a tweet can become newsworthy and a news interview can become tweet-worthy.” – Brad Phillips of Phillips Media Relations, a.k.a Mr Media Training
“In the 21st century, a social media savant can do more harm than a trial attorney.” – Jonathan Bernstein of Bernstein Crisis Management Inc.
“Never underestimate small news organizations. Social media and newswires can take your story global, fast.” – Rick Amme, Rick Amme & Associates
“To be effective in crisis management in the digital age means being able to use social media strategically. There is no crisis management today without a full understanding of how to use new media to listen to conversations around your brand in real-time, and understand what you do and don’t need to respond to.” – Chris Syme, author of Listen, Engage, Respond blogs at www.cksyme.org
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman of Comm Core Consulting Group
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.
Nice quotes. #Social media can have ripple impact across your businesses and unless you have social media strategy baked into your cisis communication plan, you are playing the to loose.
Very nice quotes! Perhaps some of us should have them scroll across our computer daily! Lol
Haha!! Probably not a bad idea, Bridget! ;o)
Here is a simple, but compelling quote re Crisis Communication….”If your explanation takes longer than their accusation, you’re likely in serious trouble.”