Recently, on the premiere airing of The Crisis Show, one of my co-hosts, Jonathan Bernstein, evaluated the five tenets of crisis communications for the current Linkedin security breach crisis, and gave Linkedin a major 5 out of 5 FAIL based on these 5 key crisis communications points. Thinking that this was a wonderful analysis, as […]
21 Smart Tips to Help You Stay on (the Right) Track in a Social Media Crisis
Staying calm, collected and on the right track while your customers and fans lash out and criticize your company or organization can be a crisis in itself! Here are 21 tips to help you achieve and overcome this challenge (not to mention help steer your company through the crisis), if ever you find yourself faced […]
Poor Customer Service Can Lead to a Social Media Crisis – Some People Still Don’t Get It
Poor customer service leads to a potential social media crisis – and company owners, big and small, need to realize this. I recently had my own horrific experience with a local restaurant and the astonishing (in a very bad way) restaurant owner. I won’t go into details (too much) but the entire experience left me […]
Interview with Taylor Guitars: The Power of Real-Time Communication
Taylor Guitars is a happening brand! They make a great product, connect with their thousands of loyal fans on a personal and regular basis, and know the power behind a little creativity and a strong real-time communication strategy. I was lucky to have the opportunity to sit down with Chalise Zolezzi, Communications Manager over at […]
Passing The Blame is Not An Acceptable Crisis Response: A Look At The Top #Fails in the News Today
Excuses, excuses, excuses. Between Mike McQueary, Linkedin and Jay Townsend, is no one able to own up to their actions – or rather their non-actions – and just shoulder the blame for which they are due? If your aim is to resolve a crisis in the shortest amount of time, then passing the blame and […]
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