Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Remaining on the topic of emotional impact and the human factors of crisis management and preparedness, I’m excited to […]
President Trump’s Executive Orders And The Organizational Risk You May Be Overlooking
The Executive Orders that President Trump has been signing over the last few days, have organizations around the world assessing the potential risk and impact that they threaten to have on their business. But there’s one key area of risk that I see organizations overlook far too often – and I don’t want you to […]
How To Gain The Benefit Of The Doubt In A Crisis
When crisis strikes, you have mere moments to begin to gain (a semblance of) control over the narrative of the story. But what if, in those mere moments, your key stakeholders gave you the advantage of having the benefit of the doubt? Wouldn’t that be an ideal opportunity to help you reach the hearts and […]
The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It
One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. While you’ll most certainly leverage the digital landscape in some capacity to communicate your main messages – whether it’s via your corporate website, social media, […]
3 Crisis Management Trends To Watch Out For In 2017
Every year, we see organizations face crises of mass destruction. Think of Wells Fargo, Whole Foods Market, Samsung… and those are just a few of the catastrophic crises we watched unravel in 2016 alone. And 2017 will be no different. So, in order to help you get a head-start on your crisis preparedness for the […]
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