Yesterday marked the first day of spring, and as I sat listening to the birds chirp and the sun shine, I thought about the new beginnings that spring implies. New beginnings for ourselves, the environment and then I thought why not new beginnings for the relationships we share with our customers?! As building a strong […]
How The New Facebook Interest Lists Will Help With Your Social Media Monitoring
Never before have we had such a direct and convenient way to monitor the infinite discussions that take place on the biggest and most used social media platform out there today! With 850 million users chatting, posting, sharing, commenting and potentially complaining, Facebook has upped their game and granted us non-restricted access to monitoring these […]
How To Empower Your Employees For A Social Media Crisis
“Every employee is a public relations representative and crisis manager for your organization, whether you want them to be or not.” – Jonathan Bernstein, Bernstein Crisis Management Inc. What a scary statement! That in a crisis, the fate of your company depends on each and every member of your staff – and that you don’t […]
This Week’s Hot Topics: Hot Tips and Quick Strategies
We had some great content published here this week, including a popular guest post début by Morgan Barnhart of SociableBoost.com. Check out the highlights and hot topics this beautiful spring week has brought us: Hot tips you don’t want to miss Top 8 Signs Your Brand is Under Social Media Attack A crisis comes in all […]
25 Tips to Overcoming a Social Media Crisis
The social media crisis. So overwhelming. So controlling. So stressful. But it doesn’t have to be! Follow these 25 powerful tips and watch that crisis crumble to your mercy – and don’t forget the forgiveness and loyal following of your once angry customers! Speak! Don’t stay silent Confront the situation head on Don’t delete those […]
