Welcome to episode #042 of The Crisis Intelligence Podcast, with Melissa Agnes and Roy Reid. Proactively building trust with your stakeholders is a profound crisis preparedness strategy (amongst other things). But in order to build outrageous trust, you need to begin by working from the inside out. An organization that focuses on building a corporate […]
Crisis Preparedness Strategy for Data Breach Hack Crisis
After seeing organizations the likes of Anthem, Sony, Target, Home Depot – and the list goes on – suffer through a data breach hack crisis, I think it’s clear to state that a data breach hack is a risk that this digital era presents to your organization no matter its size, industry or any other […]
TCIP #041 – Life After United Breaks Guitars with Dave Carroll
Welcome to episode #041 of The Crisis Intelligence Podcast, with Melissa Agnes and Dave Carroll. In 2009, Canadian musician Dave Carroll published the first of three videos telling the story of how United Airlines carelessly broke his guitar. This video, as I’m sure you recall, was titled “United Breaks Guitars” – and it created a […]
TCIP #040 – Countering Extremism with Zahed Amanullah
Welcome to episode #040 of The Crisis Intelligence Podcast, with Melissa Agnes and Zahed Amanullah. As I described and discussed in this blog series, ISIS is a petrifyingly brilliant communicator and recruiter. But countering violent extremism and propaganda can’t only fall on the shoulders of our government agencies, for multiple reasons. The good news, is […]
War of Ideas: How to Fight and Win on the Social Media Front (Part 3)
Part 3: Countering Terrorist Propaganda in this War of Ideas As I mentioned in part one of this blog series, I recently keynoted at NATO’s Public Diplomacy Forum in Brussels. Some of the most interesting things I had the opportunity to learn about during my time at this conference were some particular tactics that terrorist […]
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