Welcome to episode #011 of The Crisis Intelligence Podcast, with Melissa Agnes and Tim Burrows What’s been going on in Ferguson this week is remarkable – and not in a good way. The lack of communication on behalf of the Ferguson Police Department and the St-Louis County Police Department has lead to a disastrous crisis […]
Weekly Roundup of Awesome Links: Week of August 11, 2014
Welcome to this week’s #CrisisRoundup! Here’s this week’s roundup of great articles, as well as a roundup of what was published to The Crisis Intelligence Blog and Podcast. Feel free to share your roundup of awesome links with us by using the hashtag #CrisisRoundup! From The Crisis Intelligence Blog Just Because You Get Away With […]
A Look At Academic Research on Crisis Communication From #AEJMC14
Last week I had the pleasure of attending the 2014 AEJMC conference, which took place in my hometown of Montreal. Apart from finally getting the opportunity to meet my fabulous friend and colleague, Karen Freberg, for the first time in person, I got to spend a day watching presentations and engaging with academics (a combination of both […]
Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media
It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. This article by Gerard Braud was brought to my attention on Twitter and I was left speechless as I read it. It surprised me because I’ve seen other articles of his that provided sound advice. This […]
The Role of The Social CEO in Your Crisis Communications
In today’s “trust economy”, your company’s reputation is your most valuable asset. Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with […]
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