Another week come and gone, and I hope you all had a fabulous one! As usual, below you’ll find a roundup of some worth-while articles you may have missed this week… From the Crisis Intelligence Blog: Changing Technologies and Behaviours: The Social Media Imperative DKNY Update: When the Court of Public Opinion Becomes the Bully […]
Social Media Crisis Monitoring Tool Reviewed: CrisisVu (Paid Tool)
I recently had the opportunity to test out a new Twitter monitoring tool called CrisisVu. As the name suggests, CrisisVu was developed with the aim of helping companies better monitor the discussions around their brand in a crisis. This web-based tool gives you real-time insights and a live view of what is being tweeted and […]
The Fail Trail: Infographic on 3 High-Profile Social Media Crises
I recently came across the below infographic on The Wall Blog, titled “The Fail Trail”. It’s a really interesting visual on three high-profile brands who have experienced social media crises, Nestlé, Dominos and United Airlines. The infographic details how each brand handled their crisis and the cause and effect of their actions. Check it out! […]
DKNY Update: When the Court of Public Opinion Becomes the Bully
Since DKNY’s response to the almost-crisis situation they beautifully handled last week, they’ve been faced with an outcry of anger, disappointment and backlash for not donating the full 100K to the YMCA, as originally requested by Humans of New York. Here is just a small taste of what DKNY is experiencing on their Facebook page: […]
Weekly Roundup of Awesome Links: Week of February 25 2013
Today marks the one year anniversary of this online crisis management blog! I wanted to take a moment to thank you all, my wonderful, interactive and appreciated readers, for supporting me and helping me create an invaluable resource with well over 200 pages of online crisis management guides, tools, advice, how-tos and so much more! […]
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