Happy Friday! Another week come and gone and it’s time, once again, to roundup some great articles that I think are worth your attention. Enjoy and have a great weekend! From The Crisis Intelligence Blog: How to Manage Organized Social Media Attacks from Opponents Applebee’s Social Media Crisis: Should The Waitress Have Been Fired? An […]
Discussion and Analysis on the Applebee’s and HMV Social Media Issues (Video)
Last night, I had the pleasure of being a guest on The Crisis Show. It had been a while since I’d been on and I was really looking forward to having a good discussion with host, Rich Klein, about some really hot topics in the social media news right now: Applebee’s social media crisis and […]
An Excellent Example of Twitter Use in Atlanta School Shooting
Last Thursday, January 31st 2013, there was another shooting outside a middle school in Atlanta. A 14 year-old student was grazed by a bullet, and thankfully the wounds suffered were not life-threatening. Within minutes of the shooting, the shooter was disarmed and taken into custody. You can learn more about the shooting here. What truly […]
Applebee’s Social Media Crisis: Should The Waitress Have Been Fired?
Applebee’s found themselves in a lot of social media heat last week when a waitress posted the below picture to Reddit (Note: the original picture posted showed the customer’s full, readable signature): Picture credit: reddit.com However, the heat didn’t come down upon Applebee’s until the Pastor, who was embarrassed by the fact that her words […]
How to Manage Organized Social Media Attacks from Opponents
Editor’s note: This Q&A Monday post answers a question posed by reader, Lisa Frizzell: How can social media be used to manage organized attacks from opponents? Being attacked by opponents with campaigns on social media that go – or have the potential of going – viral is a fear that many brands share in common. Especially […]
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