What do you do when you finish creating or updating your social media crisis plan? (and please don’t tell me you don’t have one yet!) Do you say “phew, it’s done!” and file it away for a rainy day? If so, you’re leaving yourself – and your company – open to a whole bunch of […]
Weekly Roundup of Awesome Links: Week of March 18th 2013
Another week come and gone already! As usual, below you’ll find my roundup of awesome links that you may have missed this week. From the Crisis Intelligence blog Can You Forbid Employees from Discussing a Crisis on Social Media? The 10 New Rules of Crisis Communications Is Your Staff Online Media Trained? Is Social Media […]
Is Social Media a Corporate Reputation Blind Spot for Executives? (Infographic)
I came across the following infographic yesterday and found it quite interesting. I suppose the biggest thing I took away from it is the revelation of how the majority of smaller brands are not paying attention to online threats against their company or organization. As I want to continue to see social media crisis management […]
Is Your Staff Online Media Trained?
We’ve discussed why your entire team needs to be prepared and trained to handle the media in a crisis, even if only on a basic level. Though most people, when referring to media training, naturally think traditional media. But what about the Tweets that a reporter might “innocently” tweet out to your receptionist? What if […]
The 10 New Rules of Crisis Communications
It’s common knowledge: Social media and the way individuals use the Internet has changed the rules of the game when it comes to crisis management. It’s no longer about communicating your message to the public but rather communicating your message with your audience, in real-time and with wide-open eyes and ears. The eyes are for monitoring […]
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