Editor’s Note: I’m very pleased to be providing you with a guest post by Patrice Cloutier. Patrice specializes in emergency information and crisis communications, emergency management and business continuity. Crisis communications practitioners don’t have a choice: they must integrate social networks into their planning or risk having their response to any incident become totally irrelevant. – […]
Weekly Roundup of Awesome Links: Week of February 25 2013
Today marks the one year anniversary of this online crisis management blog! I wanted to take a moment to thank you all, my wonderful, interactive and appreciated readers, for supporting me and helping me create an invaluable resource with well over 200 pages of online crisis management guides, tools, advice, how-tos and so much more! […]
DKNY: The Perfect Example of How to Avoid a Social Media Crisis
DKNY recently found themselves in an online situation that very well could have gone viral, creating a potential crisis for the brand. However, it didn’t. Instead, DKNY handled the situation promptly, directly, responsibly, sincerely, honestly, sympathetically and strategically – and wham! Crisis averted. So much so, in fact, that there was nothing more anybody could […]
To This Day: An Anti-Bullying Project
Every now and then I publish a post on cyberbullying. I know it’s not a social media crisis for brands, but it is a digital-era crisis that children, teens and even adults are facing more and more of these days. As I’m a strong believer in taking action for the causes that mean something to […]
Weekly Roundup of Awesome Links: Week of February 18 2013
Another week come and gone. I hope you all had a wonderful and productive one! As usual, just in case you missed them, here are some awesome links worth your attention, from this past week… From the Crisis Intelligence Blog 5 Laws Every Crisis Manager Needs to Know – Guest post by Sara Hawkins What […]
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