Recently, I’ve been posting more and more videos and blog posts about Internet defamation, as it’s a hot topic that many individuals and brands seem to be facing more and more of online. Here’s another video with Whitney C. Gibson, Internet defamation attorney, Chris Anderson, cyber-investigator, and myself discussing what Internet defamation is, what red […]
Awesome New Tool Reviewed: “ClicktoTweet” your Crisis Communications
I’m pretty jazzed about this new tool I recently discovered, called ClicktoTweet! ClicktoTweet is a free tool, still in its beta stage, that you may have noticed I’ve started using in some of my blog posts. Basically, it allows you to create a tweet and then it generates a link for you to insert into your […]
The Power of Strong Negative Emotion in a Social Media Incident
There’s no mistaking the impact of strong negative emotion with which your stakeholders will identify, in a social media incident, that immediately escalates the would-be incident to a crisis level. I say there’s no mistaking it, but really, this critical red flag is mistaken – or just plain missed – quite often. Let’s take the […]
Weekly Roundup of Awesome Links: Week of February 4 2013
Happy Friday! Another week come and gone and it’s time, once again, to roundup some great articles that I think are worth your attention. Enjoy and have a great weekend! From The Crisis Intelligence Blog: How to Manage Organized Social Media Attacks from Opponents Applebee’s Social Media Crisis: Should The Waitress Have Been Fired? An […]
Discussion and Analysis on the Applebee’s and HMV Social Media Issues (Video)
Last night, I had the pleasure of being a guest on The Crisis Show. It had been a while since I’d been on and I was really looking forward to having a good discussion with host, Rich Klein, about some really hot topics in the social media news right now: Applebee’s social media crisis and […]
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