Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey I recently had the honor of sitting down with Daniel Linskey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Dan was the incident commander during the Boston Marathon Bombing. Within […]
Information Silos are Hurting your Crisis Preparedness
Information silos can trigger issues and handicap your crisis management True crisis preparedness requires more than a plan, it requires the right corporate culture. Part of ensuring the right corporate culture means adapting the right mindset. Something that I see many organizations suffer from – especially large organizations that have been around for decades – […]
Tips for Helping Law Enforcement Position Itself as the Source of Trust and Credibility in a Crisis
Within the first 3 hours from the time the bombs went off in the 2013 Boston Marathon Bombings, there were reported to be over 500,000 tweets with the hashtag #bostonmarathon alone. That’s half a million tweets containing this one hashtag. This doesn’t account for any other tweets using different hashtags, tweets that didn’t use any […]
Successful Crisis Management Reaches the Heart Before the Mind
Never underestimate the power of emotion in crisis management Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. The power of emotion is so profound that it can create crises within crises. For example, fail to judge or appreciate the negative emotion stirred by an […]
Transforming the Word “CRISIS” from Negative to Positive
A LinkedIn connection of mine recently wrote me an interesting message. He began the message with the sentence: “Why CRISIS is a bad word,” and followed it up with the following wordplay – People: Create their problems; React by blaming others; Infer that all will be okay; Secure themselves behind false claims; Independent they become […]
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