I’ve been doing a lot of speaking engagements lately and I love it! There’s something about being on stage and presenting in front of a large audience on topics that I’m really passionate about, helping them discover new possibilities for their crisis communications, and teaching them how to really protect their organization and turn scary negative situations into positive and […]
TCIP #001 – Doing Crisis Communications Right with the Mountain View Police Department
Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. What this police department is doing to engage with their community on social media and how they’ve integrated social media as a […]
Newborn Abducted from Hospital and Social Media Saves the Day
On Monday, May 26th, just before 7pm, a lady dressed as a nurse walked into Mélissa McMahon’s hospital room in Trois-Rivières, Quebec (a town just outside of Montreal), where she was resting with her one-day old daughter, Victoria. The lady dressed as a nurse took baby Victoria from her mother, walked out of the room, into her […]
Wrap Up Post from Issues Management Workshop at #CPRS2014
For those of you who attended my “Effective Issues Management in this Digital Age” workshop at the CPRS National Summit in Banff last week – and even for those of you who didn’t – here’s a wrap up of the great questions that were asked: Q: How can we enable our team to respond to […]
What Does Canada’s New Anti-Spam Legislation Mean for your Organization?
The Canadian Government has introduced a new Anti-Spam Legislation. This Act takes effect on July 1, 2014 and applies to Canadian organizations or individuals sending commercially electronic messages to other Canadian organizations or individuals. If you fall into one or both of these categories, here’s what you need to know: What does Canada’s new Anti-Spam Legislation mean for your organization? […]
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