Super Typhoon Haiyan has, without a doubt, devastated the Philippines. With a death-toll of over 10,000, the city of Tacloban is in ruins. I’ve been watching the impact of Twitter throughout this crisis, along with the impact of amazing organizations, such as the Red Cross, that have stepped in to provide useful resources, help and support […]
The Focus of Good Crisis Management Is Always Long-Term
Everything about good crisis management is long-term. From the focus of planning and strategy development straight through to the results. It always needs to be about preserving your organization’s reputation and bottom line for the long-term. Unfortunately, too often organizations faced with a crisis think in the short-term. This mistake is so easily made when […]
How to Solve the Mayor of Toronto’s Crack Cocaine Crisis
The Mayor of Toronto is head-deep in a crisis for smoking crack cocaine and lying about it. Ouff! Talk about a situation that no public figure would ever want to find themselves in! Mayor Rob Ford’s crack cocaine crisis In May 2013, reports of video footage of Mayor Rob Ford smoking crack cocaine surfaced. The Mayor […]
Melissa Agnes Interviewed by Jim Delaney, CEO of Marketwired
Melissa Agnes, President and co-founder of Agnes + Day, recently had the opportunity to chat with Jim Delaney, CEO of Marketwired, about crisis management and the role social media plays within it. Below you’ll find the video interview, where you may even learn a few new things about Melissa! Interview: How to tackle crisis management via […]
3 Steps to Communicating with All of your Stakeholders in a Crisis
I’ve written in the past about the importance of understanding your social media demographics prior to a crisis striking (I even followed that post up with a great infographic to provide you with a base to start from). However, I still often get asked about the right places to post in a crisis, and which […]
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