Two words that we’re all too familiar with: Twitter hacks. When it comes to Twitter hacks, there are things that you can do to protect your account, and I’ve spoken about them numerous times here on my blog. However, with the hacking that took place last week, when 15,000 accounts were compromised, I thought it […]
iPhone Fire: Apple Lacks Issues and Crisis Management
I was speaking with my friend and colleague, Mike Kelly, last week when he told me about his iPhone bursting into flames a few days earlier. As an iPhone owner and an Apple advocate, the part that most shocked me was Apple’s lack of immediate issues and crisis management. As Mike told me his story, […]
How to Plan for a Social Media Crisis (Infographic)
Social media is a crisis communications tool that needs to be understood, planned for as such, and practiced on in trainings and crisis simulations by the appropriate members of your crisis team. No matter where a crisis originates today, the fact of the matter is that it will take mere minutes (if not seconds) for it […]
Weekly Roundup of Awesome Links: Week of August 19th 2013
Another week come and gone and we find ourselves towards the end of August already. In case you’ve been as busy as us, below are 9 links worthy of your attention. Enjoy the reads and have an awesome weekend! Posts from the Crisis Intelligence Blog How to Respond to Social Media when your Offices are […]
Crisis Communications: Understanding your Social Media Demographics (Infographic)
Understanding which demographics most use which social media channels and why is the first step in developing a relevant and targeted social media marketing campaign – and of course, zoning-in on your organization’s specific demographics is the next step. But these demographics go far beyond just plain old marketing. They’re required knowledge when it comes […]
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