It has been announced that Paula Deen is prepping her comeback. Less than a year after her disastrous issue-made-crisis on account of her serious lack of proper crisis management, Deen has created a new company, Paula Deen Ventures, which is reported to be backed by Phoenix-based investor, Jahm Najafi. With Steven Nanula appointed CEO of Paula Deen Ventures and […]
Flipping The Switch: Going to Crisis Communications Mode
Editor’s Note: This post was written by Patrice Cloutier. Patrice is Team Lead for strategic communications in the Communications Branch of the Ontario Ministry of Community Safety and Correctional Services, and a valued member of Agnes + Day’s Crisis Intelligence Team. There are many definitions of what constitutes a crisis. Far too many to list here. […]
Watch Out! Your Suppliers Can Launch You Into a Communications Crisis
Editor’s Note: The below case study is written by Juan J. Aldaz. Juan is an e-Marketing professor at the Universidad de La Sabana, in Bogotá, Colombia. Last week there was a communications crisis worth mentioning in Colombia. It originated in one of the stores of the biggest supermarket chain in the South American country´s capital, “Carulla”. The […]
Lost River Pizza’s Reply to the Better Business Bureau – Hilariously Pathetic!
A fabulous reader of mine sent me the below screenshot via email yesterday afternoon. Get ready to have a laugh! Click to enlarge: I couldn’t help but laugh out loud as I read the restaurant’s reply to their customer’s complaint. How can people be so unconscious… unaware… foolish… self-evolved… stop me when I get the […]
Google Helps Locate Missing People in the Wake of Super Typhoon Haiyan
Super Typhoon Haiyan has, without a doubt, devastated the Philippines. With a death-toll of over 10,000, the city of Tacloban is in ruins. I’ve been watching the impact of Twitter throughout this crisis, along with the impact of amazing organizations, such as the Red Cross, that have stepped in to provide useful resources, help and support […]
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