It’s interesting. I recently had a conversation with a colleague of mine over in a Linkedin group that I’m a member of, on the subject of GoDaddy and the crisis they faced last week. Here’s how it went down: The interesting part is in fact the ripple effect. Companies often wonder what is so bad about […]
How To Deal With The Press / Media in a Social Media Crisis (Part 2)
Last week I declared Mondays as “Q&A Monday”, and this week I owe you the second part to Evan’s question! To refresh your memory, Evan’s question was as follows: “I’d be interested in hearing how you would deal with the press/media in a social media crisis. In particular, how do you deal with the press […]
How To Deal With Individuals Who Threaten a Social Media Attack On Your Brand
Yesterday morning (Monday) I received this email in my inbox from an individual who had written me on Friday: Although this snarky email was apparently meant as a (unnecessary) joke (and followed by an even ruder email), it got me thinking about the threat of a social media attack: how they can be intimidating while […]
How To Deal With The Press / Media in a Social Media Crisis (Part 1)
Last week I asked you, my fabulous readers, to send me any question that you may have regarding social media crisis management and/or online reputation management, promising that I would provide you with answers and insight by form of a blog post. Well, questions you did have and what great ones indeed! So over the […]
Ahhh! Stop The Social Media Attacks, I Wasn’t Aware…
When a severe crisis strikes, often it’s a wise idea to put all social media promotions and marketing campaigns on hold. If your company or organization is of the grander scale (and even if it isn’t), often internal communications gets overlooked or neglected in the midst of an overwhelming and severe crisis. That’s why an […]
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