I recently wrote about mobile technology, how it’s the up and coming – from marketing to eCommerce – and how mobile needs to play a role within your crisis communications plan. Within that post I discuss the use of mobile apps for your external crisis communications. Today, I’d like to discuss how mobile can be […]
5 Questions: Does Your Staff Understand Their Roles Within a Social Media Crisis?
Today I’d like to ask you a question. You know, make you think a little! 😉 The question is… If somebody – and it can be anybody within any area of your staff and team members – detects the red flags of a social media crisis, do they instantly know what to do and who […]
Ahhh! Stop The Social Media Attacks, I Wasn’t Aware…
When a severe crisis strikes, often it’s a wise idea to put all social media promotions and marketing campaigns on hold. If your company or organization is of the grander scale (and even if it isn’t), often internal communications gets overlooked or neglected in the midst of an overwhelming and severe crisis. That’s why an […]