Communication is critically in a crisis. When it comes to using social media to communicate your message it can get a little overwhelming. So many channels, so many expectations, so many opportunities. Where do you begin? There are three cores to using social media to communicate your brand’s message throughout a crisis: Your message The […]
The Five Tenets of Crisis Communications
Recently, on the premiere airing of The Crisis Show, one of my co-hosts, Jonathan Bernstein, evaluated the five tenets of crisis communications for the current Linkedin security breach crisis, and gave Linkedin a major 5 out of 5 FAIL based on these 5 key crisis communications points. Thinking that this was a wonderful analysis, as […]
21 Smart Tips to Help You Stay on (the Right) Track in a Social Media Crisis
Staying calm, collected and on the right track while your customers and fans lash out and criticize your company or organization can be a crisis in itself! Here are 21 tips to help you achieve and overcome this challenge (not to mention help steer your company through the crisis), if ever you find yourself faced […]
Are You Ready For a Social Media Disaster?
Note from the editor: I am pleased to bring you a guest post from Tony Jaques, an internationally recognised crisis expert and consultant. This post originally appeared in his newsletter, “Managing Outcomes“. Recent research shows most organizations are nowhere near ready for a social media disaster. A report by the Altimeter group revealed that 76% of such events which […]
Special Announcement: The Crisis Show to be Aired Every Wednesday Evening via Google Hangouts!
I’m extremely excited to announce that I have joined forces with two leading crisis managers, Jonathan Bernstein of Bernstein Crisis Management Inc. and Rich Klein of LawFirmsPR, to co-host a weekly broadcast, via On Air Google Hangouts, called The Crisis Show! About The Crisis Show The Crisis Show will be streamed over Google Hangouts On Air every Wednesday […]
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