Image: cvm | Shutterstock I recently received the following comment on a post I shared to social media: Sometimes it’s just hard to start talking about crisis preparedness because no one wants to be involved in a negative event. When a conversation starts, following your guidelines is the key. But the starting point seems to […]
Facebook’s Cambridge Analytica Crisis Was Not Just Preventable—It Is A Giant Missed Opportunity
Image: Shutterstock One of the things that I love about issue management, is the opportunity that it presents to organizations. Opportunity to develop unbreakable relationships with your stakeholders, build brand trust and credibility in your marketplace, and strengthen your overall culture, productivity, and profitability. Unfortunately for Facebook, the Cambridge Analytica crisis it is now managing […]
Free Resource to Help Your Team Assess and Escalate (or not) a Negative Event
Note: The following is an excerpt taken from my new book, Crisis Ready–Building an Invincible Brand in an Uncertain World, which is available for purchase on Amazon. Whom should you include within your crisis management governance? As a high-level overview, there should typically be three main groups within your crisis management governance model. While this […]
3 Attributes of a Strong and Practical Crisis Management Governance Model
Image: Brandon Bourdages | Shutterstock Note: The following is an excerpt taken from my new book, Crisis Ready–Building an Invincible Brand in an Uncertain World, which is available for purchase on Amazon. The importance of solid and practical crisis management governance model A crisis management governance model dictates who within an organization makes up the […]
“Crisis Ready” for College, University, and MBA Courses
Image: Melissa Agnes guest lecturing at McGill University. Each semester, I have the distinct pleasure of guest lecturing for colleges and universities around the world–including NYU, McGill, universities in Italy, Australia, and dozens more. Teaching students what it means to be crisis ready, and providing them with the fundamentals of crisis readiness that they can […]
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