Over the last week, the world has watched as the U.S. struggles to manage a nation-wide crisis. It’s one we’ve seen before – but, like lessons in life, crises don’t go away until they’re truly learned from and managed.
But while every police agency across the country plays a role in the management of this crisis, there is one agency in particular that has been thrust onto the front lines and has faced the most tragedy, the most loss over the last week. And while their loss has undoubtedly made their tasks all the more challenging, they have still managed to do a phenomenal job of positioning themselves as a voice of trust, credibility and leadership amidst this chaotic time.
In fact, the Dallas Police Department has been such a strong leader within this crisis that they’ve managed to help change a predominantly negative narrative to a more positive one. They have been a beacon of light throughout this emotionally difficult time.
Find out more in this week’s #crisisready video
In this week’s #crisisready video, I took a few minutes to analyze and discuss how and why the Dallas Police Department is an example of tremendous crisis management leadership for all of us to learn from. Have a watch:
There’s only so much I can say in a 4 minute video. The following link provides more information on how the Dallas Police Department, under the leadership of Police Chief David Brown, has managed to successfully position itself as a voice of trust, credibility and leadership.
- What the Dallas Police Department does right — and why doing those things could now be more difficult – The Washington Post
Additionally, here is an example of the calls to action I refer to in this week’s #crisisready video, that has helped put a positive tone to the predominantly negative narrative:
My heart goes out to the Dallas Police Department, and to all those who have suffered a tremendous loss over the past week.
Have more to add to this story?
Comment below or use the hashtag #crisisready on Twitter or Facebook and let’s continue this discussion!
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.