The resource section of your crisis management plan is an important aspect of your crisis preparedness program.
So what should you include within this section of your program, in order to provide your team with the most efficient and helpful advantages in the heat of the moment? I answer this question in this week’s #crisisready video. Take a look!
What are some helpful resources you’ve included in your crisis plan?
Let’s use the comments section below to create a list of helpful documents and resources to include within your organization’s crisis preparedness program. This will help you and others make sure nothing is overlooked or forgotten! I’ll start…
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As suggested in the video, let’s create that list of resources! Here are a few to get the ball rolling:
– Key subject matter experts and their contact info – as well as contact info for their alternates
– Timelines, as applicable. For example: Redemption timelines (as detailed in the video), overall crisis management approximated timelines, crisis response timelines for your team members, etc.
– Fact sheets (think evergreen here!)
– Access codes and instructions for things like video/audio conference lines, social media accounts, social media monitoring tools, internal platforms, etc.
– Crisis management team members by title, for reference (because your crisis management plan should name titles, not people)
– Pertinent scenario-specific information, for example: definitions, specific details related to the scenario, etc.
– Source location lists and links
What would you add?