Effective issue management is a hot topic these days, which makes sense considering that every week presents us with another organization in need of putting their issue management to practice.
When it comes to your organization’s issue management, equipping your frontline with a response flowchart is essential. A good response flowchart will:
- Provide your team with a visual reference to help them quickly and appropriately assess any given situation.
- Guide your team to effectively manage any type of issue that may arise online.
- Clearly indicate when to jump in and respond, when to sit back and listen, and when to flag the issue for potential escalation.
But when it came to finding a response flowchart that really addressed and guided the team through the important questions, I had a hard time finding one that met my standards and the practical use that I knew my clients needed. So I decided to create my own.
The best part is… if you find it helpful, it’s now yours to download and use or adapt to your particular needs.
Download this issue management response flowchart
Find this flowchart practical? If so, it’s yours! Simply click the below link to download it straight to your computer.
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.