One of my favorite crisis bloggers, Kim Stephens, recently published an interesting summary of two reports by Project Hazards Emergency Response and Online Informal Communication (HEROIC), on their research around the use of Twitter by officials in the Boston Marathon Bombings. There are many aspects of these reports that are very interesting, but the thing that struck […]
5 Must-Do’s When Leveraging Twitter in a Crisis
Gerald Baron recently wrote: “If you do nothing else in a major event other than providing near continuous tweets about what you know and what you don’t know, in 140 character bites, you will still be the communication champ. “ And how right he was in saying so! From the Boston Marathon Bombings, to The Atlanta Public […]
Update on Rona’s Huge Customer Care Fail
Many of you have sent me warm wishes and requests for an update after my debacle with the Canadian hardware store, Rona. First, let me begin by saying that all of your well-wishes and concerns were touching and deeply appreciated, thank you! Along with the follow-up I’ve promised you, I have a few additional points […]
Why Your Crisis Communications Plan Needs to be SOCIAL
Editor’s Note: The following was written by Patrice Cloutier, a specialist in emergency information and crisis communications, emergency management and business continuity. This post originally appeared on Patrice’s blog – which is totally worth checking out by the way! S for strategic O for operational C for collaborative I for informative A for adaptable L for […]
Awesome Tool Reviewed: Buffer App (Free and Paid Tool)
Buffer is a tool that, honestly, I couldn’t live without! It helps me share all the great content that I consume each morning over the course of the day, and by doing so, it helps me keep my online presence going even when I’m neck-deep in client work (and even on the weekends when I […]
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