Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. So if this is the case, how can you ensure effective and […]
10 Most Popular Crisis Management Posts of 2013
Publishing 5 blog posts each and every week makes a hell of a lot of published posts each year! I thought it might be fun to take a look at the 10 crisis management posts that you all enjoyed and viewed the most (I’m of course assuming that the most viewed = the most enjoyed, […]
Crisis Management Reflections of 2013 and Forecasts for 2014, from Karen Freberg
Editor’s Note: Professor Karen Freberg discusses her crisis management reflections of 2013, along with her forecasts for 2014. Within this post, Karen discussed Google Glass and wearable technology, an organization’s online reputation management, along with what brands can expect from 2013 graduates. Q: Give us a brief description of who you are and what you do. […]
Crisis Management Reflections of 2013, from Patrice Cloutier
Editor’s Note: The following is a guest post from the very talented Patrice Cloutier. Patrice is currently Team Lead for strategic communications in the Communications Branch of the Ontario Ministry of Community Safety and Correctional Services. If there’s one thing about crisis communications that was validated in 2013, it’s the absolute necessity to operationalize social listening as […]
Your Online Reputation IS Your Reputation
And that’s the truth. Today’s “word of mouth” is expressed and shared on social media which impacts your search engine rankings. When prospective clients and customers are in need of a product or service, they first Google it and then mozy-on over to the reviews, articles and other forms of online content that may provide […]
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