Today’s Q&A Monday answers reader Charlie’s question: “During an incident can you forbid your staff to use social media to comment on the incident, even if it is their own twitter or Facebook and they are only open to their friends?” First, let me begin by saying that I’m not a fan of the word […]
5 Questions: Does Your Staff Understand Their Roles Within a Social Media Crisis?
Today I’d like to ask you a question. You know, make you think a little! 😉 The question is… If somebody – and it can be anybody within any area of your staff and team members – detects the red flags of a social media crisis, do they instantly know what to do and who […]
How To Deal With The Press / Media in a Social Media Crisis (Part 1)
Last week I asked you, my fabulous readers, to send me any question that you may have regarding social media crisis management and/or online reputation management, promising that I would provide you with answers and insight by form of a blog post. Well, questions you did have and what great ones indeed! So over the […]
The Employee’s Guide to Social Media Crisis Management
What happens if the company or organization you work for finds itself in a social media crisis, but hasn’t invested in a social media crisis plan? What do you do when the stress of the situation starts to escalate and you’re still left unclear of your role within the crisis? When you feel unhelpful, confused […]
6 Features to Include Within Your Internal Communications Platform
In order to overcome a social media crisis quickly and efficiently, you’re going to need all the help you can get! Aside from leveraging the help of your still-happy fans and followers (which I talk about here), it’s important to have your entire staff assist in helping you regain control of the crisis in the […]
