Check out some of the worth-while reads you may have missed this week – and have a great weekend! From the Crisis Intelligence Blog Important: Incorporate Vine Into Your Social Media Crisis Plan Twitter Customer Service Study: Lessons Learned (with Infographic) Is Your Social Media Crisis Communications Plan Twitter-Friendly? Internet Defamation: What Are Your Options? […]
10 Biggest Social Media Crisis-Related Lessons of 2012
From Internet defamation to social media crises and one’s online reputation management, it seems that every other week a new brand is teaching us all a lesson or two in proper online conduct and social media crisis management. As I reflect back on 2012, I remember early on in the year when the Altimeter Group released […]
5 Questions: Does Your Staff Understand Their Roles Within a Social Media Crisis?
Today I’d like to ask you a question. You know, make you think a little! 😉 The question is… If somebody – and it can be anybody within any area of your staff and team members – detects the red flags of a social media crisis, do they instantly know what to do and who […]
8 Scary Truths About Social Media Crises
Happy Halloween! In light of the festivity of the day, I thought I’d scare you a little. Boo! Just kidding! But I am going to let you in on 8 scary truths about social media crises. 8 ultimate reasons why your business or organization should be prepared and protected with a custom social media crisis communications […]
Social Media Crisis Management Infographics Worth Your Attention
Who doesn’t love a good infographic! Over time, there have been numerous social media crisis management related infographics that have been created that are definitely worth sharing and reading. I’ve decided to list a few here that I think you will enjoy! 4 Social Media Crisis Management Infographics worth your attention Infographic by Online Colleges, […]
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