If you’ve visited my blog a couple times, by now you know what to expect: some kind of lesson, advice, examples, etc on social media crises and online reputation management. That said, I want to do something a little different today. I want to hear from you on the subject! Last week I came across […]
7 Ways To Handle Viral Images Posted By Unhappy Customers
Welcome to another Q&A Monday! I recently received a very interesting question from a reader named Maj. Maj asked: “The crisis that I’m trying to prepare my company for is end-users posting negative pictures on our FB-wall. In relation to this, it would be really interesting for me to hear how businesses, who are not in […]
How To Prepare For Both a Social Media Crisis and a Social Media Issue
This week I’ve identified the difference between a social media crisis and a social media issue, and laid out some simple techniques and examples to differentiate between the two. I thought the best way to end this important series would be with some guidance on what to do with it all. Where do you go […]
Detecting A Social Media Crisis vs. A Social Media Issue
In yesterday’s post I identified the difference between a social media crisis and a social media issue, and as Jeff Haws, of Grizzard Communications Group, Inc., tweeted: “Spoiler: You’d prefer an issue.” Jeff is definitely right. But how can your social media monitors easily detect when an irritating and overwhelming social media attack is either a […]
The Difference Between a Social Media Crisis and a Social Media Issue
Last week, the lovely Charlotte Lyng wrote a guest post for my blog titled “Identifying A Crisis and Managing it Effectively“, in which she stated: “Organisations deal with problems every day; unsatisfied customers, rising prices, disrupted services, late shipments etc., but these do not necessarily constitute a crisis.” And how true this statement is! But […]
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