Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC.
The International Committee of the Red Cross (ICRC) is doing ground-breaking things when it comes to leveraging social media for crisis communications and emergency management. In this episode of The Crisis Intelligence Podcast, I chat with Isaac Griberg of the ICRC about how they’re utilizing social media as a key component of their communications strategy, both internally and externally – both in and out of crises and emergency situations.
Isaac provides insights into what government agencies, non-profits and global organizations can and should do when they begin to assess social media as a crisis communications strategy. We examine how social media and mobile technology can be used for important communications both in and post-crisis, and Isaac shares his most valuable lessons learned over the last 5 years of him working with the ICRC.
Whether you work for a government agency, non-profit, global or humanitarian organization, or in the public or private sector, this is a podcast that you won’t want to miss. Enjoy!
Running time: 38:17
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Thanks to Isaac Griberg (@isaacgriberg) for taking the time to chat with me and for sharing his experience and invaluable insights!
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.
Really enjoyed listening to Isaac’s insightful comments on the appropriate use of social media at the pre-, ongoing and post crisis stages. It is truly fascinating that an organization as global as the ICRC can be so open about their crisis management strategies and are still so open to learning more about best practices from others. Thanks Melissa! Looking forward to commenting on the remaining podcasts as and when I hear them.
Hi Rahul,
The wonderful thing I’ve learned is that so many exceptional professionals and organizations – such as Isaac and the ICRC, Mountain View PD, NYPD, and countless others – are doing such exceptional work, while always wanting to continue to learn and give back to help other organizations excel as well.
Thanks for listening in and for taking the time to provide your feeddack, Rahul. Glad to have you here and I look forward to future discussions.
Best,
Melissa