Welcome to episode #027 of The Crisis Intelligence Podcast, with Melissa Agnes and Tony Jaques.
A question I get asked often is, “what is the difference between an issue and a crisis?” It’s a common question and rightfully so as it’s an important one. Defining the difference between these two types of negative situations needs to be the first step in both your crisis prevention and crisis management planning.
Within this episode of The Crisis Intelligence Podcast, Tony Jaques, author of “Issues and Crisis Management: Exploring Issues, Crises, Risk and Reputation”, and I discuss the difference between issues and crises, as well as what it takes for successful issue management these days.
This episode of The Crisis Intelligence Podcast discusses:
- The difference between crisis preparedness and crisis prevention.
- Defining the difference between an issue and a crisis.
- Tips for inspiring staff to help identify and report issues before they escalate.
- Common organizational issues that far too many organizations neglect to identify and prevent.
- The 6 essential values of an issue management plan.
It’s an in-depth conversation with tons of valuable insights, tips and essentials. Enjoy!
Running time: 57:12
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Thanks to Tony for taking the time to have this discussion with me!
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.