Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller
Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Remaining on the topic of emotional impact and the human factors of crisis management and preparedness, I’m excited to be sharing the latest Crisis Intelligence Podcast with you!
I recently had the opportunity to have a conversation with Sam Miller, a psychotherapist with a particular expertise in trauma counselling, and a keen understanding of the psychology of business and the workplace. Within this podcast, Sam and I discuss “the human capital component” that should be factored into your crisis preparedness and crisis response. It’s an interesting and enlightening conversation that will give you the initial tools to explore how to make sure you don’t underestimate the emotional effects of a crisis, as well as how to mitigate the psychological risks that can be an impactful part of your organization’s crisis management.
This episode of The Crisis Intelligence Podcast discusses:
- The human and emotional factors that should be incorporated into your crisis preparedness and response.
- Three steps you should take to implement the human capital component into your crisis preparedness.
- An important question that should be added to your risk analysis – every time.
- What it means to “normalize emotions” – and leadership’s role and responsibility in doing so.
Tune in to this episode of The Crisis Intelligence Podcast here:
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Running time: 49:30
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Connect with Melissa and Sam
About host, Melissa Agnes
President and co-founder of Agnes + Day Inc., Melissa Agnes is a crisis management strategist and keynote speaker who helps global brands and governments prevent and manage a wide range of issues and crises. Her client list includes financial organizations, technology companies, healthcare organizations, government agencies, cities and municipalities, energy companies, global non-profits, and many others.
Are you #crisisready? Find out at melissaagnes.com
Learn more about Melissa Agnes
Follow Melissa on Twitter: @melissa_agnes
About guest, Sam Miller
Samuel A. Miller has over 25 years of experience as a psychotherapist, a particular expertise in trauma counselling, and a keen understanding of the psychology of business and the workplace. Sam works closely with each client to help them identify and understand the psychological component of their enterprise risk, and then to develop plans, protocols and training to help mitigate and manage those risks and recover well should a critical incident or traumatic event occur. You can connect with Sam through his website at sammillerconsulting.com, or by calling him directly at +1 (416) 455-1684.
I’d like to extend a big thanks to Sam for taking the time to have this enlightening conversation with me.
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.
Thanks Melissa and Sam. A great message. I believe a crisis ready culture is one where people are given the skills to be resilient well before “crisis” ever happens. It will help them with the pressures of life and will be priceless in prevention when a crisis does strike. The critical incident stress defusing and debriefings and post event work Sam does should be mandatory for everyone involved to take away the stigma that is still attached to asking for help. Failing to give people the tools in advance and failing to provide the proper resources immediately following will result in the people and the organization paying a price for years.
Well said, Brian. This is why I was glad to have met Sam! His work is so very important, and yet is often overlooked or neglected in crisis preparedness as well as response.
Thanks for weighing in!
Brian,
Thank you for your comments, I couldn’t agree more. That is why I was so excited to meet Melissa and have the opportunity to spread the word. I am hoping this podcast will start the ” Human Capital Component” conversation in many organizations as they define their crisis ready culture.
Sam