Over nearly the past 2 weeks, Calgary has been hit – and hit hard – with water. The floods started on June 20th and the damage is expected to be in the billions. Over 100,000 people were asked to evacuate their homes, in over 25 communities in and around Calgary. (For an in-depth explanation of what […]
Weekly Roundup of Awesome Links: Week of June 24th 2013
Paula Deen sure has been one interesting crisis to watch unfold. Unfortunately, it’s a perfect example of mistake after mistake and things not to do. The biggest thing that boggled my mind was how her crisis and PR council allowed (and helped) her publish, not one ridiculously lousy apology, but three, with each attempt worse […]
Exploring The Psychology of Online Trolls (video)
Online trolls. The majority of us have experienced their tactless attacks, whether against us as individuals, or attacks against our brands. They’re usually nameless, faceless entities out for a quick and negative thrill and their sole purpose: to raise your blood pressure and spread nasty comments and attacks against you online. I recently came across the […]
5 New Features to Include within your Crisis Management Plan
One of my missions with this blog is to keep you informed and prepared with a solid understanding of how to communicate your message in a crisis and how to manage the online risks that threaten your company or organization on a regular basis. As you know, your crisis management plan is by no means […]
A Beautiful Example of Crisis Communications: The Australian Army
Yesterday, we looked at what I may end up calling the biggest crisis communications fail of 2013! Today, I would like to analyze one of the best crisis communications that I’ve seen this year: that of the Australian Army. The below video is a message from the Chief of the Australian Army, Lieutenant General David […]
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