Editor’s Note: This is the first of a 3-part guest post series by Seattle crisis communications consultant Wiley Brooks on how to improve your writing. Wiley blogs at WileyBrooks.com. He also offers a short online class for PR peopleto help them master writing clearly and concisely. I’ve asked Wiley to write a 3-part series to show us […]
Could Chick-Fil-A Be Headed For Yet Another Social Media Crisis?
As I lay in bed about to open my book to do some nightly reading, I took a quick moment to do one last scan of Twitter and Facebook, when I came across this video: After a little digging I found that this issue originally arose at the end of 2011, but it seems it […]
How To Protect Yourself When Social Media Channels Become The Bully
Yesterday I wrote about the attempt some companies and organizations have been making at limiting and withholding whatever they can on social media. So imagine my shock and frustration when I learned that Twitter, an actual social media platform, has been doing the same thing! What am I talking about? I’m talking about Twitter’s attempt […]
Stop Attempting to Withhold and Control on Social Media!
Social media is about openness, transparency, community, conversation, real-time and sharing. It consists of an array of platforms that enable each and every individual to have a voice. Where – other than unacceptable, derogatory and bigoted remarks and comments – there are no direct rules or restraints. It’s about creativity and coming together. The 2012 […]
5 Lessons To Learn From Chick-Fil-A’s Social Media Crisis
If you haven’t heard, Chick-Fil-A, an American fast food franchise, recently released a statement to the Baptist Press saying: ”We are very much supportive of the family — the biblical definition of the family unit. We are a family-owned business, a family-led business, and we are married to our first wives. We give God thanks […]
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