Last week I had the pleasure of attending the 2014 AEJMC conference, which took place in my hometown of Montreal. Apart from finally getting the opportunity to meet my fabulous friend and colleague, Karen Freberg, for the first time in person, I got to spend a day watching presentations and engaging with academics (a combination of both […]
Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media
It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. This article by Gerard Braud was brought to my attention on Twitter and I was left speechless as I read it. It surprised me because I’ve seen other articles of his that provided sound advice. This […]
The Role of The Social CEO in Your Crisis Communications
In today’s “trust economy”, your company’s reputation is your most valuable asset. Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with […]
Just Because You Get Away With Something For A While, Doesn’t Mean You Will Forever
Last week I wrote about the Hotel that had a policy where they would fine newlyweds $500 for negative online reviews, whether written by the newlyweds or by any of their wedding guests. (If you haven’t read the post, yes this is a true story, as shocking as it sounds.) Today, I want to point […]
TCIP #010 – Going From the Classroom to the Field with Tegan Ford
Welcome to episode #010 of The Crisis Intelligence Podcast, with Melissa Agnes and Tegan Ford We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. This week, join me as I speak with Tegan Ford, a recent graduate who now has […]
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