This summer has seen quite the tragedy and scandal. Two of the biggest crises in the past couple of months have been none other than the Paula Deen racial scandal and the Lac-Mégantic tragedy and the horrific crisis management from the railroad company responsible, Rail World Inc. Since new developments have emerged in both crisis […]
78% of Facebook’s Daily Users are Mobile – What Does this Mean for your Crisis Communications?
Facebook recently revealed that 78% of their daily U.S. users are accessing the social platform from their mobile devices. I’ve been talking a lot lately about mobile technology and your organization’s crisis communications, and this is yet another indication of the mass use of mobile devices in people’s daily lives. The fact is, mobile devices are […]
How to Respond to Social Media when your Offices are Closed
Last week I wrote about the reputational repercussions of auto generated replies on social media. (To sum up, try to avoid them.) Since then, I’ve had some inquiring minds come back and say: “But what about when our offices are closed? We use auto generated messages to reply to the comments we get during our […]
Weekly Roundup of Awesome Links: Week of August 12th 2013
Happy Friday everyone! As usual, below you’ll find 8 links worth your attention. Enjoy and have an awesome weekend! Posts from the Crisis Intelligence Blog 3 Examples of Black Hat SEO Tactics to Steer Clear Of Why Your Organization Needs an Online Vulnerability Assessment, NOW How Google Plus Will Help Amplify Your Crisis Communications The […]
The Reputational Repercussions of Auto Generated Responses
We’ve all experienced them. Auto generated responses on Facebook, Twitter and other social media platforms, programmed to welcome new followers, respond to inquiries, comments, @mentions and the likes. However, it seems that large organizations are the last to realize the negative impacts these annoying auto generated replies threaten to have on their reputation. Domino’s Pizza […]
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