One of my missions with this blog is to keep you informed and prepared with a solid understanding of how to communicate your message in a crisis and how to manage the online risks that threaten your company or organization on a regular basis. As you know, your crisis management plan is by no means […]
A Beautiful Example of Crisis Communications: The Australian Army
Yesterday, we looked at what I may end up calling the biggest crisis communications fail of 2013! Today, I would like to analyze one of the best crisis communications that I’ve seen this year: that of the Australian Army. The below video is a message from the Chief of the Australian Army, Lieutenant General David […]
Lessons to Learn from Paula Deen’s Three Crappy Apologies
In a crisis, you get ONE chance at an apology. One chance, not two and most certainly not three! This is something that Paula Deen, and especially her crisis management and PR firm should have understood before making the mistake of publishing a half-assed apology… three times! As you may have heard, Paula Deen, a […]
Weekly Roundup of Awesome Links: Week of June 17th 2013
Looking for some good reads to enjoy over the weekend? You’re in luck! Below you’ll find my weekly roundup of awesome links – and feel free to share your own roundup of awesome links in the comments section below! Enjoy and have a great weekend! From the Crisis Intelligence blog: What Do Facebook Hashtags Mean […]
Susan G. Komen Suffers Long-Term Repercussions after 2012 Crisis
We’ve been discussing the long-term repercussions of crises lately and I have another one to add to the pile. Susan G. Komen for the Cure Foundation put themselves head-first into a serious crisis early last year when they announced that they were going to stop funding grants to Planned Parenthood for cancer screenings. This announcement created an […]
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