A dark website is a pre-developed site that is not set live until your corporation finds itself in the midst of a social media crisis. Pre-crisis, a dark website is equipped with the appropriate legal and other documentations that your corporation may feel will be needed, but not have the opportunity to acquire during an […]
Making Good Use of Your Blog in a Crisis
Every company and organization should have a blog. Not only does it play a massive role within your content marketing strategy and generating new leads, but it plays a substantial role in helping you regain control of a crisis. How to strategically use your blog in a crisis Publish your FAQ Your FAQ plays an […]
Real-time Is Now a Social Media Crisis Standard
Between the web tools at your disposal and the new-found expectations of your audience, updating your customers and fans in a crisis is no longer an option. It has become a standard – and a minimum standard at that! Gone are the days when you had hours to prepare a news release or send your […]
4 Steps to Preventing a Social Media Crisis
I get asked this question often: “How can we prevent a social media crisis?” Although many crises are unexpected and unavoidable, there are strategies that you can put in place right now that will help you prevent the preventable. In fact, the Altimeter Group recently released a report stating that 76% of social media crises […]
The Employee’s Guide to Social Media Crisis Management
What happens if the company or organization you work for finds itself in a social media crisis, but hasn’t invested in a social media crisis plan? What do you do when the stress of the situation starts to escalate and you’re still left unclear of your role within the crisis? When you feel unhelpful, confused […]
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