As you may have heard, Crisis Ready: Building an Invincible Brand in an Uncertain World, is my new book – and I’m so excited that it’s finally available for you on Amazon! This book has been a true labour of love, with you and your organization fueling my focus, drive and passion in its creation. […]
Baffling Proof That Issues Can Strangely Emerge From Anywhere
Courtesy: This Is Us NBC Last week, I posed the question of “what kinds of scenarios, allegations, or rumors risk planting emotional doubt in the minds of your stakeholders?” As I explained, this is an important question to answer as a little bit of emotional doubt can present long-term negative effects on your brand. Coincidentally, […]
TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller
Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Remaining on the topic of emotional impact and the human factors of crisis management and preparedness, I’m excited to […]
The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It
One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. While you’ll most certainly leverage the digital landscape in some capacity to communicate your main messages – whether it’s via your corporate website, social media, […]
3 Crisis Management Trends To Watch Out For In 2017
Every year, we see organizations face crises of mass destruction. Think of Wells Fargo, Whole Foods Market, Samsung… and those are just a few of the catastrophic crises we watched unravel in 2016 alone. And 2017 will be no different. So, in order to help you get a head-start on your crisis preparedness for the […]
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