Welcome to episode #027 of The Crisis Intelligence Podcast, with Melissa Agnes and Tony Jaques. A question I get asked often is, “what is the difference between an issue and a crisis?” It’s a common question and rightfully so as it’s an important one. Defining the difference between these two types of negative situations needs […]
TCIP #026 – The Accidental PIO with Tom Iovino
Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. “People have to know you care before they care about what you have to say.” – Tom Iovino Public information officers and crisis communicators have critically important responsibilities in difficult times. They have (or should have) excellent communication skills, strategic […]
Melissa Agnes Discusses Crisis Management for Businesses on The Social Network Show
When Crisis Comes Calling: Crisis Management for Business Melissa Agnes, international crisis management speaker and consultant, was a recent guest on The Social Network Show, a radio show broadcasted out of Las Vegas, Nevada. On the show, Melissa speaks with Host, Dr. J (aka Jane Karwoski, PhD), and Co-host, Deirdre Breakenridge, about today’s crisis realities […]
TCIP #025 – Canada’s Anti-Spam Legislation (CASL) with Maanit Zemel
Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel Canada’s Anti-Spam Legislation (CASL) is a Federal legislative regime that came into force in Canada on July 1, 2014. This new anti-spam legislation applies to every person and organization communicating electronically to Canadians. This means that whether your organization is […]
Lessons From BBC’s Ebola Education Initiative via WhatsApp
A few weeks ago, I wrote about BBC’s WhatsApp strategy for educating West Africans on how to stay healthy when it comes to Ebola. If you haven’t read the original article, here it is: WhatsApp As An Ebola Crisis Communication Strategy Since the writing of the initial post, I’ve been subscribed to BBC’s Ebola WhatsApp […]
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