The Executive Orders that President Trump has been signing over the last few days, have organizations around the world assessing the potential risk and impact that they threaten to have on their business. But there’s one key area of risk that I see organizations overlook far too often – and I don’t want you to […]
Are Airlines Being Descriptive Enough in their Galaxy Note 7 Warning?
As I sat on an Air Canada flight this week, listening to the message that warned passengers to power down their Samsung Galaxy Note 7 devices, I thought: “But what if somebody doesn’t power down and and there’s a fire – a crisis – mid-flight?” So I sat there and I thought about the simple […]
How to Balance Timeliness and Accuracy in Your Crisis Response
When it comes to crisis communication, timeliness is important. But so is accuracy. This is a lesson that Samsung has been learning the hard way while managing their Galaxy Note 7 crisis. What did Samsung do wrong? They gave too much information too soon at the onset of the crisis. As a result, they’ve frustrated […]
Wells Fargo’s Crisis Management Fail
It’s clear that Wells Fargo has proven to NOT be crisis-ready for multiple reasons. As a result, they’re faced with one of the most difficult crises to manage: a crisis of corporate culture. In this week’s #crisisready video I highlight the bank’s two biggest crisis management fails. Take a look: What do you think of […]
Should the Cincinnati Zoo Have Shut Down Their Social Media Accounts?
The Cincinnati Zoo has suffered a lot of backlash, online harassment and even a Twitter hack ever since the tragic incident of the fatal shooting of Harambe, the Gorilla, back in May of this year. After months of being subjected to this online abuse, the zoo has decided to shut down their social media accounts. […]
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