Reader, Dave Zan, was nice enough to respond to yesterday’s post about Twitter potentially being on its way to experiencing a social media crisis, with a link to Twitter’s official statement regarding the recent Burger King and Jeep hacks. Within this statement/post, Twitter addresses the concerns of the public by saying: “Over the past couple […]
Is Twitter On Its Way To Experiencing Its Own Social Media Crisis?
It’s clear that the Burger King Twitter hack of Monday, and the @Jeep Twitter hack of Tuesday are not crises for the brands; they’re issues. (You can read more about these differences here) However, if these hackings persist it most certainly will become a crisis for the social media brand, Twitter, itself. And with all the […]
What You Can Learn From Carnival Cruise’s Crisis Communications on Social Media
By now, I’m sure that you’re all well aware of the crisis Carnival Cruises found themselves in last week when an engine fire left the ship powerless and waterless, exposing passengers to a terrible situation that lasted for days. Though there are many aspects that I could write about regarding the way Carnival Cruises handled […]
5 Laws Every Crisis Manager Needs to Know
Editor’s Note: I’m very pleased to provide you with a guest post by Sara Hawkins, attorney and author of the excellent “Blog Law” series. This post was written with American laws in-mind, though the concepts can be applied and adapted for the particular laws within your country, for those of us who are not American. […]
Weekly Roundup of Awesome Links: Week of February 11 2013
It’s that time again. Time for another weekly roundup of awesome links! Be sure to check’m out: From the Melissa Agnes Crisis Management Blog The Power of Strong Negative Emotion in a Social Media Incident Global Online Privacy and Security Laws for Individuals and Companies Awesome New Tool Reviewed: “ClicktoTweet” your Crisis Communications What is […]
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